kg9999 Privacy Policy

Introduction and Scope

kg9999 (referred to herein as "we", "us" or "the platform") operates an online gaming and betting platform for users in Bangladesh. This privacy policy applies to the kg9999 website, mobile application and all related services.

When you start using our services, you are considered to have read this privacy policy and accepted its terms. Our services are for persons aged 21 and above only. We do not knowingly collect information from minors; if such collection comes to our attention, the information is deleted immediately.

Our full Terms and Conditions should be read alongside this privacy policy, as both documents together form the legal basis of our relationship with users.

What Information We Collect

We collect various types of information to provide our services properly and to keep your account secure. This information comes from two main sources — what you provide directly and what is generated automatically through your use of the platform.

2.1 Information Provided Directly

Name, date of birth and nationality
Email address and mobile number
Username and password (stored with secure encryption)
National ID or passport details (for identity verification)
Payment account details — bKash, Nagad, Rocket or bank account information
Content of your messages when contacting us via live chat or email

2.2 Automatically Collected Information

IP address and device type
Browser, operating system and display resolution
Login time, session length and navigation history
Cookie and local storage data (see Section 8 for details)
Game play history, bet amounts and transaction records

Purpose of Using Your Information

We use your information only for specific, clear and lawful purposes. Those purposes are set out in detail below:

3.1 Account Management and Service Delivery

Your information is used to create, verify and maintain your kg9999 account. It is also needed to process deposits and withdrawals, enable gameplay and award bonuses.

3.2 Security and Fraud Prevention

We analyse information to prevent unauthorised access to accounts, stop the same person from opening multiple accounts and identify suspicious transactions.

3.3 Customer Support

Our 24/7 live chat and email support team uses your account and transaction details to resolve your issues quickly. This service is available in both Bengali and English.

3.4 Meeting Legal Obligations

We may be required to retain and disclose information to comply with applicable laws and regulations and to fulfil lawful orders from courts or authorities.

3.5 Service Improvement

Information is analysed to understand where the user experience can be improved and to support the technical development of the platform. Results from this analysis do not identify any individual.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, information may be shared in certain specific circumstances:

4.1 Service Partners

Our partners involved in payment processing, identity verification, technology infrastructure and customer support may receive a limited amount of information to carry out their work. These partners operate under strict confidentiality agreements and may only use the information received for the specified purpose.

4.2 Legal Reasons

We may be required to disclose information under a court order, a lawful request from a government authority or a legal obligation. In such cases we will attempt to notify you where legally permitted.

4.3 Business Transfers

In the event of a merger, acquisition or asset transfer, user information may be transferred. In such cases the new party will be required to maintain the same privacy standards.

Information Security Measures

kg9999 has put in place industry-standard technical and organisational measures to keep your information secure:

SSL/TLS encryption is used for all data transfers, preventing interception by third parties.
Passwords are never stored as plain text — they are stored using advanced hashing methods.
Payment details — bKash, Nagad, Rocket or bank account information — are stored with limited access under strict controls.
Regular security audits and vulnerability assessments are conducted.
OTP-based two-factor verification is in place for account access.
Internal staff access to information is restricted by strict role-based controls.

No digital system is entirely risk-free. We take every reasonable precaution, but you are advised to remain aware of the inherent risks of transmitting information over the internet.

Data Retention Period

We keep your information only for as long as it is necessary. We generally follow the policy below:

Information for active accounts is retained throughout the entire period from account opening to closure.
Financial transaction records are retained after account closure for the minimum period required by applicable regulations.
Customer support communication records are deleted after a set period following resolution of the issue.
Marketing preference information is retained until you withdraw your consent.

Your Rights and Choices

You have certain fundamental rights regarding your personal information, which we respect:

7.1 Right to Access Your Information

If you want to know what information we hold about you, contact our support team. The information will be provided within a reasonable time after your identity has been verified.

7.2 Right to Correct Your Information

If there is any incorrect information in your account, you can request that it be corrected. Basic details such as your mobile number or email can be updated directly from your account settings.

7.3 Right to Close Your Account

You may request to close your kg9999 account at any time. You can also apply for self-exclusion or a temporary break in accordance with the Responsible Gaming guidelines.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may withdraw your consent at any time. Contact our support team or use your account settings to do so.

Cookies and Tracking Technologies

Our website and app use cookies and similar tracking technologies. These are mainly used for the following purposes:

8.1 Essential Cookies

These cookies are essential for keeping login sessions active, saving a betting slip and carrying security tokens. Without them, the platform will not function properly.

8.2 Analytical Cookies

Analytical cookies are used to understand which pages are used most, where users are experiencing difficulties and overall usage patterns. This information is reviewed in aggregate — not at an individual level.

8.3 Preference Cookies

These cookies store your language preference (Bengali or English), display settings and other personal preferences, so you do not need to set them up again each time you log in.

You can control cookies by changing your browser settings, but disabling essential cookies may cause parts of the service to stop working.

International Data Transfers

Our servers and technical infrastructure may be located outside Bangladesh. In such cases your information may be transferred to servers in other countries. We ensure that such transfers meet international data protection standards and that third-party service providers are contractually bound to protect your information.

Protection of Minors

All kg9999 services are strictly for persons aged 21 and above. We do not knowingly collect information from anyone under 18. Age is verified at the time of account creation. If you believe information belonging to a minor has reached us, please notify our support team immediately — we will delete that information without delay.

Policy Changes and Notifications

This privacy policy may change from time to time due to business needs, technology changes or legal requirements. For any significant change:

A notice will be prominently published on the website.
A brief notification will be sent to your registered email.
The date of the change will be clearly stated at the top of the page.

Continued use of the service after a change will be taken as acceptance of the updated policy. For answers to general questions about our services and platform, see the FAQ section.

Contact and Complaints Resolution

If you have any questions, concerns or complaints about this privacy policy, please contact our support team:

Live Chat: active 24/7, in both Bengali and English
Email: [email protected]

We aim to respond to your request as quickly as possible. Complex matters are forwarded to the relevant team for resolution.